At Bencraft Hatters, our main goal is to stand behind our customer's satisfaction 100%. Our return policy is simple. We will accept returns on merchandise that is unworn or not altered for 21 days from the date of purchased. The item can be exchanged or returned for a refund on the purchase price of the item. Items that have been made to order cannot be returned.

Exchanges and returns should be sent to:
Bencraft Hatters
1324 Avenue M
Brooklyn NY 11230

Refunds 
A refund will be issued to the original card that was used for the purchase within 10 days of the receipt of the item. The refund will include the cost of the item excluding any shipping costs.